Frequently Asked Questions
Everything you need to know about your Bratz order and style.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually between 7-14 business days.
What is your return policy?
We offer a 30-day return policy for all unworn items with original tags attached. Please note that sale items and intimate apparel are final sale.
How do I know which size to choose?
Each product page features a detailed size guide. Our clothing generally follows standard US sizing, but we recommend checking specific measurements for our 'Baby Tee' and 'Micro-Mini' collections.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and Buy Now Pay Later options through Klarna and Afterpay.
Can I track my package after it ships?
Yes! Once your order is processed, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery progress.
Do you restock sold-out items?
Many of our core styles are restocked regularly. We recommend signing up for 'Back in Stock' notifications on the specific product page to be the first to know.